Shipping Policy
At Minechu, we understand that reliable shipping is an important part of a positive shopping experience.
Our goal is to make sure that every order is carefully prepared, properly packaged, and delivered to the address provided by the customer. As a home furnishings brand serving customers in different markets, we strive to provide a dependable shipping experience while recognizing that delivery times can vary based on the destination, shipping carrier, customs procedures, weather, holidays, and other circumstances beyond our control.
Please read the following Shipping Policy carefully before placing your order.
By placing an order with Minechu, you acknowledge and understand the shipping and delivery conditions described below.
Order Processing and Dispatch Time
After an order is successfully placed and payment has been confirmed, Minechu will begin preparing the order for shipment.
Our products may require careful preparation, quality checking, packaging, and other handling procedures before they are ready to leave our facility.
Please allow more than 3-5 days for order processing and dispatch before the order is handed over to the shipping carrier.
The actual preparation time may vary depending on the product, order quantity, availability, destination, packaging requirements, and other operational factors.
For larger orders, multiple-item orders, or orders containing products that require additional preparation, the processing period may be longer.
We appreciate your patience and understanding during this stage. Our priority is not simply to ship an order as quickly as possible, but to make sure that the products are properly prepared and packaged before shipment.
Once your order has been dispatched, the transportation period will begin.
Shipping Time
Shipping time refers to the period required for the package to travel from our shipping facility to the customer's destination after the order has been dispatched.
The transportation time varies depending on the destination.
As a general reference, estimated transportation times may be approximately:
United States: around 5–15 business days after dispatch.
Canada: around 7–18 business days after dispatch.
United Kingdom: around 7–18 business days after dispatch.
Germany and other major European destinations: around 7–20 business days after dispatch.
France, Italy, Spain, and other European destinations: around 8–22 business days after dispatch.
Other European regions or remote destinations: approximately 10–25 business days after dispatch.
The above delivery times are general estimates rather than guaranteed delivery dates.
Actual transportation time may be shorter or longer depending on the specific destination and circumstances affecting the shipment.
Please also note that the processing and dispatch period of more than 3-5 days is separate from the transportation time listed above.
Therefore, the total time from placing an order to receiving it may be longer than the transportation estimates shown above.
Shipping Carriers
For shipments to customers in the United States, Europe, and other Western markets, Minechu may work with established shipping carriers and logistics providers according to the destination and shipping requirements.
Depending on the destination and available service, carriers may include major logistics providers such as UPS, FedEx, USPS, DHL, or other suitable shipping partners.
The specific carrier used for an order may vary depending on the delivery address, package size, shipping service, logistics availability, and other factors.
Minechu reserves the right to select an appropriate carrier based on the requirements of each shipment.
In some cases, an order may be transferred between logistics providers during transportation.
This may occur when an international shipment reaches the destination country and is handed over to a local delivery provider.
Shipping Costs
Shipping fees may vary depending on several factors, including:
- Order amount
- Destination country or region
- Delivery address
- Package size and weight
- Number of items in the order
- Shipping method
- Local transportation conditions
- Other logistics requirements
Because shipping costs can vary significantly by region, the applicable shipping fee may be calculated based on the order and destination.
The applicable shipping conditions at the time of purchase will determine the shipping cost for your order.
For some orders or destinations, shipping costs may be higher because of longer transportation distances, remote locations, larger packages, or special handling requirements.
We recommend reviewing the shipping information displayed during checkout before completing your purchase.
Shipping to the United States
Minechu serves customers throughout the United States.
Orders shipped within the United States may be delivered through carriers such as UPS, FedEx, USPS, or other suitable logistics providers.
For most U.S. destinations, transportation may take approximately 5–15 business days after dispatch.
However, Alaska, Hawaii, remote areas, military addresses, and other special destinations may require additional transportation time.
Please make sure that your shipping address is complete and accurate before submitting your order.
Incorrect or incomplete address information may result in delivery delays or additional handling requirements.
Shipping to Europe
Minechu also serves customers across European markets.
Depending on the destination, orders may be transported via international logistics providers such as DHL, UPS, FedEx, and other suitable carriers, as well as local delivery partners.
For major European destinations, transportation generally takes 7–20 business days after dispatch.
Some countries, remote areas, islands, or locations requiring additional customs or local transportation procedures may take longer.
Customers should understand that international transportation can involve multiple stages, and delivery times may vary depending on the destination and local conditions.
International Shipping
For international orders, the total delivery period may be affected by additional procedures after the package leaves the country of shipment.
These may include customs clearance, local inspection, import procedures, transportation transfers, and final-mile delivery.
Minechu cannot guarantee a specific customs processing time because the relevant authorities in the destination country manage customs procedures.
If customs clearance takes longer than expected, the overall delivery time may be extended.
Customers are responsible for providing accurate recipient information and cooperating with any necessary local delivery or customs requirements.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other charges depending on the destination country's regulations.
These charges may vary according to local laws, product classification, order value, and other factors.
Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at checkout or agreed upon in writing.
Minechu does not control the customs regulations of individual countries.
If you are unsure about possible import charges, we recommend checking with the appropriate customs authority in your country before placing an international order.
Tracking Information
When tracking information is available, Minechu may provide shipment or tracking details after the order has been dispatched.
Tracking information allows customers to monitor the progress of their shipment through the relevant carrier's system.
Please note that tracking information may not appear immediately after the shipping label is created.
In some cases, it may take additional time for the carrier to scan the package and update its tracking system.
If tracking information does not update immediately, please allow some time for the carrier's system to refresh.
If you have concerns about a shipment that has not updated for an extended period, please contact Minechu Customer Service.
Peak Seasons and Holidays
Shipping and transportation times may be longer during major holidays, promotional events, seasonal sales, and other periods of unusually high order volume.
During these periods, carriers and logistics providers may experience increased package volumes, which can affect transportation and delivery times.
We recommend placing orders in advance if you need products for a specific occasion or date.
Please allow additional time during major holiday periods and other peak seasons.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check the following information before completing your purchase:
- Full recipient name
- Street address
- Apartment, unit, or suite number
- City
- State or province
- Postal or ZIP code
- Country
- Phone number or other delivery information when required
If an address is incomplete or incorrect, delivery may be delayed or the carrier may return the package.
If you notice that your shipping information is incorrect after placing an order, please contact Minechu as soon as possible.
We will review the situation and determine whether the address can still be updated before shipment.
Once an order has been dispatched, changes to the shipping address may not be possible.
Package Delivery
Customers should make reasonable arrangements to receive their packages.
If a carrier attempts delivery and is unable to complete it, the package may be held for further instructions, re-delivery, or collection in accordance with the carrier's procedures.
If you receive a delivery notification but cannot locate your package, please first check the tracking information and delivery details provided by the carrier.
You may also check with household members, neighbors, building management, or other appropriate locations where the carrier may have left the package.
If the package still cannot be located, please contact Minechu Customer Service for assistance.
Damaged Packages
We take care when preparing and packaging our products for transportation.
However, packages may occasionally be exposed to unexpected conditions during transportation.
If your package appears to be seriously damaged when it arrives, please document its condition and contact Minechu Customer Service as soon as possible.
If appropriate, we may request photographs or other information to help us understand the situation and determine the appropriate next step.
Please do not discard the packaging before contacting us if there appears to be a shipping-related problem.
Unclaimed or Returned Packages
If a package cannot be delivered due to an incorrect address, failure to receive it, refusal of delivery, or other circumstances related to the recipient, the carrier may return the package in accordance with its procedures.
If a package is returned to Minechu, please contact our customer service team so that we can review the situation.
Any additional shipping or handling arrangements may depend on the circumstances of the specific order.
Shipping for Large or Multiple Orders
Large orders and orders containing multiple products may require additional preparation, packaging, or transportation arrangements.
In some cases, an order may be divided into multiple packages or shipments.
If your order is shipped in multiple packages, the packages may not arrive at the same time.
This does not necessarily mean that an item is missing.
Please check the available tracking information for each shipment before contacting us regarding a potentially missing package.
Delivery Estimates Are Not Guaranteed
All shipping and transportation times provided by Minechu are estimates.
The estimated delivery time is intended to help customers understand the approximate shipping schedule, but it should not be interpreted as a guaranteed delivery date.
The actual delivery time may vary depending on the destination, carrier, customs procedures, weather, transportation conditions, holidays, and other factors.
For this reason, we recommend allowing additional time when ordering products for events, holidays, renovations, moves, gifts, or other time-sensitive needs.
Our Commitment to Shipping
At Minechu, we understand that shipping is more than simply moving a package from one location to another.
It is part of the customer experience.
We are committed to carefully preparing orders, selecting appropriate shipping solutions, providing tracking information when available, and communicating with customers when issues arise.
Our goal is to make the shipping process as clear and dependable as possible.
While certain aspects of transportation are outside our direct control, we will continue to work with our logistics partners and customers to provide reasonable support throughout the shipping process.
Contact Us About Your Shipment
If you have questions about your order or shipment, please contact Minechu Customer Service.
When contacting us, please provide your order number and relevant shipping information whenever possible.
This will help our team identify your order and provide assistance more efficiently.
We are always happy to help you understand your shipping status and answer questions about the delivery process.